Planning with Communities:

Facilitation and Conflict Resolution Skills Training

Facilitation skills are powerful tools in both the workplace and in engaging communities in planning. A skilled facilitator, who understands what is going on in a group, can assist communities to be actively included in planning processes and to make effective decisions. The skilled facilitator increases the skill capacity of those they work with and enables them to work co-operatively, to manage conflict and to produce positive outcomes.


Who should attend this course?

Planning with Communities is an intensive and comprehensive three-day course that caters for those with little past experience and for facilitators who have been practicing for many years. If you lead a team or if you are working with community groups in either impact assessment or in community participation and consultation in rural or urban planning: natural resources planning and management, primary industries, health, transport or housing, or in longer-term community projects, you will find this course invaluable.
The course teaches high-level facilitation skills that are transferable to many group situations, including team management. The course is culturally sensitive and includes some aspects of Indigenous Culture.


What will you learn?

The program is designed for the participants to achieve the following outcomes:

  • an understanding of the different levels of community engagement
  • awareness of the principles of community participation
  • the development of active listening skills
  • an ability to observe the dynamics of a group
  • an ability to distinguish between the content and process of a group
  • development of the skills in using task and maintenance interventions
  • an understanding of how different types & levels of tension affect groups
  • an ability to carry out the role and functions of the small group facilitator
  • an ability to establish ground rules in a group
  • an ability to critique to improve group process
  • an ability to organise the content of a group
  • an understanding of how to make sustainable decisions
  • an ability to respond assertively
  • an ability to analyse the different sources of conflict
  • the development of skills to manage conflict constructively


How will you learn?  

The purpose of the course is for all participants to learn new skills that can be applied immediately to the work situation. As a result the three days are practical and practice based. People, however learn in different ways, so there is a mix of theoretical input, discussion, participatory exercises and group simulations, using case material related to work environments. Coaching, feedback and comprehensive study materials are provided.


Accreditation and Assessment (optional)

Accreditation and Assessment (optional) Doing the assessment is a great way to consolidate your learning. In addition, the course provides you with the opportunity to develop the skills and competencies and prepare evidence for recognition of prior learning (RPL) for the Unit Manage Conflict in the Diploma of Government. If you opt to do the course assessment the Registered Training Organisation (RTO) McMillan Staff Development will manage the RPL process for you and on completion issue you with the certificate. There is an additional fee for the assessment. Assessment is undertaken through participation and observation in the course and worksheets completed after the course. Detailed information about the assessment requirements will be given to those who wish to be assessed. The course is also endorsed for CPD points by the AASW and for 19 CPD by the Australian College of Nursing.


Please contact us for further information.

Course presenters

Margaret Dugdale
Director of Planning Partnerships

Louise Portway

Jen McDonnell

Emily Synnott 




For more information

Training Schedule...